1) Acceptance of Terms
By accessing our website, requesting a quote, booking, paying an invoice, or using our services, you agree to these Terms & Conditions and our Privacy Policy.
2) Services
SprinterMTL provides private transportation and related services (the "Services"). Specific trip details (date, time, pickup, drop-off, route, vehicle, price) are confirmed in your booking confirmation and/or invoice.
3) Quotes, Bookings, and Payment
- Quotes are valid for the period stated in the quote, or 48 hours if no period is stated.
- A booking is confirmed only when SprinterMTL provides written confirmation and any required payment is received.
- Prices may include base fare plus add-ons such as tolls, parking, waiting time, extra stops, and route adjustments.
- You agree to pay all charges listed on the invoice, including applicable taxes.
4) Cancellations and Changes
Cancellations and booking changes are governed by our Cancellation & Refund Policy, incorporated into these Terms by reference.
5) Waiting Time, Delays, and Additional Charges
Unless otherwise stated in your booking confirmation, reasonable waiting time may be included. Additional waiting time may be billed according to the rates shown on your quote, confirmation, or invoice.
6) Passenger Conduct and Damage
- Passengers must follow safety instructions and applicable laws (including seatbelt and capacity rules).
- You are responsible for passenger conduct and for any damage, excessive cleaning, or remediation costs caused during the trip.
- SprinterMTL may refuse service or end a trip if passenger conduct creates a safety risk.
7) Safety and Right to Refuse Service
We may refuse service, delay, reroute, or modify a trip where required for safety, legal compliance, or material booking inaccuracies (for example inaccurate passenger count or unsafe pickup conditions).
8) Client Responsibilities
- Provide accurate booking details and contact information.
- Ensure pickup and drop-off locations are safe and lawful.
- Ensure passengers arrive on time and comply with safety requirements.
9) Website Use
You agree not to interfere with website operation or security, use the website unlawfully, scrape or attempt unauthorized access, or submit false inquiries.
10) Intellectual Property
All website content, logos, text, graphics, and design elements are owned by SprinterMTL or its licensors and may not be used without prior written permission.
11) Third-Party Services
Our website may rely on third-party providers such as analytics, form, mapping, and payment services. Their use of your data is governed by their own policies and terms.
12) Disclaimers
Website availability is provided on an "as available" basis. Service timing may be affected by traffic, weather, road conditions, incidents, and other factors outside our control.
13) Limitation of Liability
To the maximum extent permitted by law, SprinterMTL is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for claims related to a specific booking will not exceed the amount paid for that booking.
14) Indemnity
You agree to indemnify and hold SprinterMTL harmless from claims, losses, or expenses resulting from your breach of these Terms, passenger conduct, or misuse of the website or services.
15) Governing Law and Venue
These Terms are governed by laws applicable in Quebec and Canada. Disputes are to be brought before the courts of Montreal, Quebec, subject to mandatory consumer protection rights and applicable law.
16) Force Majeure
SprinterMTL is not liable for delay, interruption, or non-performance caused by events beyond reasonable control, including severe weather, road closures, public emergencies, government action, or similar events.
17) Changes to These Terms
We may update these Terms from time to time. The Effective Date indicates the latest version.
18) Contact
Questions about these Terms: concierge@sprintermtl.com
1) Acceptation des conditions
En accedant au site, en demandant une soumission, en reservant, en payant une facture ou en utilisant nos services, vous acceptez les presentes conditions ainsi que notre politique de confidentialite.
2) Services
SprinterMTL fournit des services de transport prive et des services connexes (les "Services"). Les details confirms du trajet (date, heure, adresse de depart et d'arrivee, itineraire, vehicule et prix) figurent dans la confirmation de reservation et/ou la facture.
3) Soumissions, reservations et paiement
- Les soumissions sont valides pendant la periode indiquee, ou 48 heures si aucune periode n'est precisee.
- Une reservation est confirmee seulement apres confirmation ecrite de SprinterMTL et reception du paiement requis.
- Le prix peut inclure le tarif de base et des frais supplementaires (peages, stationnement, attente, arrets additionnels, modifications d'itineraire).
- Vous acceptez de payer tous les montants indiques sur la facture, y compris les taxes applicables.
4) Annulations et modifications
Les annulations et changements sont regis par notre politique d'annulation et de remboursement, integree aux presentes conditions.
5) Temps d'attente, retards et frais additionnels
Sauf indication contraire, un delai d'attente raisonnable peut etre inclus. Du temps d'attente additionnel peut etre facture selon les tarifs indiques a la soumission, confirmation ou facture.
6) Conduite des passagers et dommages
- Les passagers doivent respecter les consignes de securite et les lois applicables (ceintures, capacite, etc.).
- Vous etes responsable de la conduite des passagers ainsi que des dommages, du nettoyage excessif et des frais de remediation applicables.
- SprinterMTL peut refuser ou interrompre un trajet si la conduite des passagers cree un risque de securite.
7) Securite et droit de refus de service
Nous pouvons refuser, retarder, rerouter ou modifier un trajet lorsque requis pour la securite, la conformite legale ou en cas d'information de reservation materiellement inexacte.
8) Responsabilites du client
- Fournir des informations exactes de reservation et de contact.
- Assurer des lieux de prise en charge et de debarquement securitaires et legaux.
- S'assurer que les passagers sont a l'heure et respectent les regles de securite.
9) Utilisation du site web
Vous acceptez de ne pas perturber le fonctionnement du site, de ne pas l'utiliser a des fins illegales, de ne pas faire de collecte non autorisee ni de soumettre de demandes trompeuses.
10) Propriete intellectuelle
Le contenu du site (logos, textes, images, design) appartient a SprinterMTL ou a ses concédants et ne peut etre utilise sans autorisation ecrite prealable.
11) Services tiers
Notre site peut utiliser des services tiers (analyse, formulaires, cartographie, paiements). L'utilisation de vos donnees par ces fournisseurs est regie par leurs propres politiques.
12) Exclusions de garantie
Le site est fourni selon la disponibilite. Les horaires de service peuvent etre affectes par la circulation, la meteo, les routes, les incidents et d'autres facteurs hors de notre controle.
13) Limitation de responsabilite
Dans la mesure permise par la loi, SprinterMTL n'est pas responsable des dommages indirects, accessoires, speciaux, consecutifs ou punitifs. Notre responsabilite totale liee a une reservation est limitee au montant paye pour cette reservation.
14) Indemnisation
Vous acceptez d'indemniser SprinterMTL pour les reclamations, pertes et depenses decoulant de votre violation des presentes conditions, de la conduite des passagers ou d'un usage inapproprie du site ou des services.
15) Droit applicable et tribunal competent
Les presentes conditions sont regies par les lois applicables au Quebec et au Canada. Les litiges seront soumis aux tribunaux de Montreal, Quebec, sous reserve des droits obligatoires en matiere de protection du consommateur.
16) Force majeure
SprinterMTL n'est pas responsable des retards ou interruptions causes par des evenements hors de son controle raisonnable, notamment meteo severe, fermetures de routes, urgences publiques ou mesures gouvernementales.
17) Modifications des conditions
Nous pouvons modifier ces conditions en tout temps. La date d'effet indique la version la plus recente.
18) Contact
Questions sur ces conditions : concierge@sprintermtl.com
